Terms & Conditions


This website is owned by Stevie Says Social Pty Ltd.

Use of this Site, including all materials presented on the Site and all Digital Products provided by Stevie Says Social (“SSS”) are subject to the following Terms and Conditions.

By using the Site or Service and/or ordering a product from the Site, you agree to these Terms and Conditions, without modification, and acknowledge reading them.

1. Overview

1.1 The term “the Site” refers to steviesayssocial.com, steviesayssocialacademy.com and all online membership/course sites connected to Stevie Says Social.

1.2 Stevie Says Social provides a website where users can read articles and listen to podcasts on social media marketing, and where users may purchase online courses, coaching, subscription based memberships (including the Hashtags Aren’t The Answer membership) and digital products relating to social media + digital marketing (“Digital Products”).

1.3 The term “User”, “You” and “You’re” refers to site visitors, podcast listeners, students, members and any other users of the Digital Products on the Site.

1.4 To access or use the Site, you must be 18 years or older and have the requisite power and authority to enter into these Terms and Conditions.

2. Digital Products

2.1 Payment for all Digital Products will be in USD (United States Dollars) unless otherwise specified.

2.2  When you purchase a Digital Product, you are granted a single non-exclusive, revocable, royalty free worldwide licence to the product you have purchased. All Digital Products are for personal use only.

2.3 This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.

2.4  Sharing, reselling or distribution of Digital Products, as well as any other proprietary information owned by SSS. is prohibited.

3. Refunds, Cancellations and Returns

3.1  Due to the nature of Digital Products in The Social Shop, we do not offer a refund for change of mind, therefore the onus is on you to read the product page thoroughly.

3.2 SSS currently offers a 7 day refund from the date of purchase for the Hashtags Aren’t The Answer membership. Please see the standalone policy at www.steviesayssocialacademy.com/refund. All refunds are discretionary.

4. Hashtags Aren’t The Answer Membership (‘HATA’) Site Terms and Conditions

4.1  Upon joining, you will be given access to a members' only area through a secure login using an email and password and a link. You agree to not share your login credentials or the secure link with anyone for any reason. You will not share your username and password with any person who did not pay for access to this program. You also agree that you will not sell access to this membership and will not sell any of its content without written permission.

4.2 Use of content, unless otherwise stated, is for your own personal, non-commercial use. You may not distribute content, print multiple copies, or use the content for public display or performance unless otherwise stated.

4.3 You understand and agree to not place an unreasonable burden on the server hosting this web site or membership site, to not interfere with the running of this web site and to not attempt unauthorized access to any portion of this web site.

4.4 You understand and agree not to provide false information about yourself, to impersonate another individual or provide misleading or false content.

5. HATA Membership Options and Recurring Payments

5.1 As at 19 March 2019, there are two HATA membership options:

(1) Annual Membership that is paid all at once, recurring once a year.

(2) Annual Membership that is split into one payment immediately upon purchase, followed by 11 equal (required) monthly payments. When your Annual Membership ends 365 days from the date you join, you will then be charged monthly on a recurring basis until you cancel your membership.

5.2 To be clear, both membership options in 5.1 are Annual Memberships. An Annual Membership is active for 365 days from the date you join with automatically recurring payments thereafter until cancelled by you.

5.3 You understand that the credit card information you provide upon registration will be charged on a recurring basis either:

(1) For Annual Membership Option 1 in 5.1 above: Each month over the course of your Annual Membership period (with recurring monthly payments thereafter until cancelled); or

(2) For Annual Membership Option Two in 5.1 above: Each year on your annual subscription anniversary date until cancelled.

5.4 If you purchase an Annual Membership on the Annual Membership Option (2) in 5.1 above and you opt to leave the HATA Membership at any point during the 365 days from your date of joining, you will still be charged for the remaining months owing on your Annual Membership payment plan.


6. HATA Financial Obligations

6.1 You are responsible for the completion of all payment plans associated with your purchase of the HATA membership. We will seek recovery of any monies remaining unpaid via a Collection Agency.

6.2 You represent and warrant that when purchasing a HATA membership that any credit card or payment information you give us is accurate and complete; and, that any charges incurred by you will be honored by your financial institution or credit card company; and, that you will pay the charges incurred by you, including any and all taxes; and, that if your payment method is not honored for any reason, you will still pay any incurred charges, including any surcharge we may incur due to the failed payment.

6.3 Failure to pay does not cancel your membership payment obligation. If we cannot collect your monthly payment, your membership will be cancelled by us and an outstanding balance will be placed on your account. You are responsible for all outstanding membership balances whether or not you maintain an active membership.

6.4 You hereby authorize Stevie Says Social to obtain or determine updated or replacement expiration dates for your credit card in the event that the credit card you provided us expires. We reserve the right to charge any renewal card issued to you to the same extent as the expired card. If payment is not received from your credit card issuer, you hereby agree to pay all amounts due upon demand. You agree to pay all costs of collection, including legal fees and costs, on any outstanding balance.

6.5 In certain instances, the issuer of your credit card may charge you a foreign transaction fee or related charges, which you will be responsible to pay. You are advised to check with your bank and credit card issuer for details.

7. HATA Termination of Membership

7.1 You may terminate your HATA membership prior to the anniversary of the purchase of the Annual Membership by written notice to [email protected].

7.2 If you do not terminate your Annual Membership prior to the anniversary of your purchase, you will automatically be charged an annual or monthly recurring membership fee (depending on your chosen Annual Membership option) and will enjoy ongoing access to the HATA Membership. In this instance, your recurring membership with us will be ongoing until terminated by you or us.

8. HATA Membership Inclusions

8.1 Please read the product sales page and order page carefully. All membership inclusions are listed on those pages, including the specific dates of access.

8.2 Access to the HATA Course will be drip fed on a weekly basis with the exception of two ‘catch up’ weeks over the first ten weeks of your HATA membership.

8.3 Access to the private coaching will be available from the commencement of week three to the end of week ten of your membership only. It will be available in year one of your membership only.

9. Intellectual Property

9.1 All content provided on the Site and in the Digital Products, including all podcast material, blog posts, free resources, online course and HATA membership materials and The Social Shop products, are the intellectual property of SSS.

9.2 Do not steal our content and/or repurpose it as your own. The content of the Site and the Digital Products are protected by Australian law. You may not modify, publish, transmit, participate in the sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever, any content of the Site or the Digital Products, in whole or in part, without written content.

9.3 We reserve the right to immediate remove you, without refund, from any Digital Product you have purchased, and to pursue all available legal remedies against you if you are caught violating this intellectual property policy.

10. Limitation of Liability

10.1 SSS or any of its officers, employees, agents or related bodies corporate shall be liable to you or anyone else for:

Any delays, inaccuracies, failures, errors, omissions, interruptions, deletions, defects, viruses, communication line failures or for the destruction of, or damage or unauthorised access to, your computer system or network;

Any defamatory, infringing, offensive or illegal conduct or material found in connection with the Website, including such conduct or material transmitted by any means by any other person; or

Any loss, damage or cost, including, without limitation, any direct, indirect, special, purely economic, consequential or punitive damages, or any legal costs, arising out of, or in connection with:

The use of the Site and/or Digital Products;

The use of information and or advice provided by you through Stevie Says Social;

You or anyone else being unable to access the Website for any reason.

10.2. You indemnify SSS against any action, liability, claim, loss, damage, proceeding or expense (including legal costs) suffered or incurred by SSS, arising out of, or in connection with:

Your breach or non-observance of any term of these Terms of Service;

Any Content submitted by you; or

Any breach or inaccuracy in any representations or warranties made to SSS by you.

11. Changes to Terms of Service

11.1  We may amend these Terms of Service at any time, so ensure that you check these terms periodically. All amendments are effective immediately upon notice to you by us posting the new Terms of Service on this Site. Your continued use of the Site and/or Digital Products and Services after a change to the Terms of Service constitutes an agreement by you to abide by and be bound by the amended Terms of Service.

12. Refusal or Discontinuation of Services

12.1 SSS reserves the right to refuse access to any part of the Site or to any Digital Product to any order, person or entity without obligation to assign a reason for doing so.

12.2 SSS may at any time change or discontinue any aspect or feature of the Site or Service.

13. Accuracy And Error Disclaimers

13.1  We reserve the right to amend and/alter the pricing for Digital Products at any given time without prior notice.

13.2  We endeavour to describe and display Digital Products as accurately as possible. While we try to be as clear as possible, please do not accept that it is entirely accurate and error-free. From time to time, we may correct errors in pricing and/or descriptions. We reserve the right to refuse or cancel an order with an incorrect price listing.

13.3 The World Wide Web exists across open public networks that are neither secure nor private. Accordingly you acknowledge and accept the risk that any communication to or from the Site may be intercepted, used or modified by third parties.

13.4 SSS does not warrant that access to or use of the Site will be uninterrupted or error free or that the Site or any material on or accessible through the Site including Digital Products are free from errors, viruses, worms, trojan horses or other harmful components.

13.5 You acknowledge that your access to and use of the Site including online course sites (including the software operating in connection with the Sites) may be interfered with by numerous factors outside SSS’s control.

13.6  Every effort is made to keep the Site up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

13.7 The materials appearing on the Site and in SSS Digital Products could include technical, typographical, photographic or other errors. Stevie Says Social does not warrant that any of these materials are accurate, complete or current. Stevie Says Social may make changes to the materials contained on its website at any time without notice, however does not make any commitment to update the materials.

14. Governing Law

14.1 This agreement is governed by the law in force in the State of Queensland and you agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia and any other courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms of Service, the Site and/or the Digital Products and Services.

14.2  SSS has designed the Website for use only within the Commonwealth of Australia and makes no warranties or representations with regard to use by persons accessing, downloading or otherwise using the Website outside the Commonwealth of Australia.

14.3. If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.

That is all.


Updated March 2019.

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